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Terms of Service

Placeholder: final text to be supplied by the owner's counsel

This page is a draft outline only. It is not the terms of service and creates no rights or obligations. Do not rely on it. Each section below says what the final text must cover.

The terms that govern a service provider's use of Service Residential.

The platform fee

Placeholder: counsel to supply

This section must cover:

  • The 1% platform fee, what it is calculated on, and how rounding works
  • That Stripe's processing fees are separate and paid by the provider
  • Whether and when the fee is refunded if a payment is refunded

Payments through Stripe

Placeholder: counsel to supply

This section must cover:

  • That bookings are paid through Stripe and the provider is the merchant of record
  • How payments taken outside Stripe are treated, and any fee or restriction that applies
  • Disputes, chargebacks and negative balances

Email and text messaging

Placeholder: counsel to supply

This section must cover:

  • Using the provider's own email or text account, or ours
  • Pass-through of sending costs when the provider does not connect their own
  • The provider's responsibility for consent and messaging law

Provider responsibilities

Placeholder: counsel to supply

This section must cover:

  • Tax, licensing, insurance and worker classification being the provider's responsibility
  • Accuracy of customer information and compliance with applicable law

Acceptable use, suspension and termination

Placeholder: counsel to supply

This section must cover:

  • Prohibited use
  • When access may be suspended or ended
  • What happens to data afterwards

Data ownership and export

Placeholder: counsel to supply

This section must cover:

  • That the provider owns its customer data
  • How to export it

Liability, indemnity and governing law

Placeholder: counsel to supply

This section must cover:

  • Limits on liability
  • Indemnity
  • Governing law and where disputes are heard

Changes and contact

Placeholder: counsel to supply

This section must cover:

  • How changes to the terms are notified
  • Who to contact and how