Features
What Service Residential does
Everything below is labelled honestly, so you know what you can rely on today.
- Available works today
- Coming soon is on the way; don’t plan around it yet
Scheduling and dispatch
See every job, every technician and every open slot on one board, and move work around by dragging it.
- Day, week and map views of the dispatch board, with an unassigned laneAvailable
- Drag a job to another technician to reassign itAvailable
- A technician can never be double-booked: overlaps are rejected by the database itselfAvailable
- Weekly, every-other-week and monthly recurring plans that keep generating future jobsAvailable
- Capacity view and hiring alerts when your schedule runs hotAvailable
- Route optimisation and drive-time estimatesComing soon
- Technician time off and blackout datesComing soon
Online booking widget
Customers pick a service, see real openings, and book and pay on your branded booking page, any hour of the day.
- A guided booking flow: property, service, frequency, date and time window, then cardAvailable
- Only offers dates your team actually has capacity forAvailable
- Your logo and accent colour on the booking pageAvailable
- Add-ons and per-service pricing, from fixed prices to size-based quotesAvailable
- Your own address, yourname.serviceresidential.comComing soon
- Embed the booking flow inside your existing websiteComing soon
Customer portal
Customers sign in on your own booking site to see upcoming visits, reschedule, cancel and review invoices.
What exists today: Today customers get an emailed booking confirmation, reminders, a receipt, and a secure link to manage their saved card.
- Customer sign-in on the provider's own siteComing soon
- Reschedule and cancel without calling the officeComing soon
- Visit and invoice historyComing soon
Field-staff app
An installable app for technicians: today's route, one-tap status updates, checklists and photos, even with no signal.
- Installs to the phone and keeps working offlineComing soon
- One tap each for on the way, arrived and finishedComing soon
- GPS check-in and check-out with a location checkComing soon
- Checklists with required photosComing soon
- A weekly progress meter so staff can see what they're earning towardComing soon
Payments through Stripe
Customers pay by card and the money goes straight to your own Stripe account. No holding funds, no payout delays from us.
- Connect the Stripe account you already have; customers' saved cards stay yoursAvailable
- Card saved securely at booking and charged through StripeAvailable
- Our fee is added to each card payment as a Stripe application fee. Nothing to invoice, nothing to rememberAvailable
- Refunds and dispute handling inside Service ResidentialComing soon
- Bank (ACH) payments, tips, deposits and invoicesComing soon
Staff pay and time tracking
Work out what each person is owed each week from the jobs they ran, and export it for whoever runs your payroll.
Good to know: This calculates pay; it does not file taxes or run payroll. Overtime and state rules stay with the employer.
- Weekly pay calculation: tiered commission, training rates, team-lead bonus and manual adjustmentsAvailable
- A minimum-wage check that stops you finalising a week that falls below itAvailable
- Locked pay-run history and CSV exportAvailable
- Clock-in and clock-out from the field appComing soon
- Optional Rezclock time-tracking integrationComing soon
- Hand-off to a payroll providerComing soon
GoHighLevel connection
Already run your marketing in GoHighLevel? Connect it and your contacts and booking progress follow along.
- Connect your GoHighLevel account in a few clicks; it is optional and per providerAvailable
- Contacts sync across, and job status changes update your pipelineAvailable
- Matches the customers you already have instead of duplicating themAvailable
Import from other tools
Bring your customers, recurring schedules and job history with you instead of starting from a blank board.
- A CSV import wizard: map your columns, check a dry run, then commitAvailable
- Imports customers, recurring plans and past jobs, and is safe to re-runAvailable
- One-click presets for popular scheduling toolsComing soon
- Import staff, add-ons and customer notesComing soon
Customer email and text messages
Confirmations and reminders go out automatically so fewer visits are missed.
- Email: booking confirmations, 3-day and 24-hour reminders, and receiptsAvailable
- Email sent from your own domainComing soon
- Text messages, through your own provider or oursComing soon
AI support
An assistant that helps your team and your customers get answers without a phone call.
What exists today: Available now: a keyed booking API that lets an AI agent or your own tools check availability, quote and book.
- Booking API for AI agents and your own toolsAvailable
- AI support assistant for your team and customersComing soon