FAQs
Questions, answered
Pricing
What does Service Residential cost?
There is no monthly subscription and no setup fee. We take a 1% platform fee on each booking paid through Stripe, on top of Stripe's own card processing fees.
On a $150 booking that is about $1.50 from us plus about $4.65 to Stripe, so you keep about $143.85.
Who pays Stripe's fees?
You do. Payments go to your own Stripe account, and Stripe charges you its standard card fee there. We don't mark it up. Our 1% is separate and is taken at the same moment as part of the same payment.
Do bookings have to be paid through Stripe?
Yes. All bookings are paid through Stripe. That is how you get paid and how our fee is collected, which is what lets us have no monthly charge. How cash and other off-platform payments are treated will be spelled out in the Terms.
Do text messages and email cost extra?
Not if you connect your own provider. If you would rather we send messages for you, the sending cost is passed through to you. We publish the rates before text messaging launches.
Getting started
Who is it for?
Home service companies that schedule people to visit customers' homes. It was built by a residential cleaning company, so cleaning teams get the most complete setup today. Flat-price and hourly services let other trades use it too, and trade-specific setups are coming soon.
How do I get access?
Service Residential isn't open to new companies yet. Join the waiting list and we'll email you when it is. If you'd like a look first, ask for a live demo.
Can I bring my customers and schedule from another tool?
Yes. A CSV import wizard brings in customers, recurring plans and past jobs, with a dry run before anything is saved. One-click presets for popular tools are coming soon.
Can I use the Stripe account I already have?
Yes. You connect your existing Stripe account, so customers' saved cards and your payouts stay with you.
Customers and staff
Where do my customers log in?
On your own booking site, not on this site. Each provider gets an address like yourname.serviceresidential.com. The customer portal itself, with reschedule, cancel and invoice history, is coming soon; until then customers get emailed confirmations and reminders.
Where do I and my staff log in?
At app.serviceresidential.com. Owners and office staff use the same sign-in page. The technician app is coming soon.
I'm a customer. How do I find my provider's site?
Use the link in your booking confirmation email, or ask your provider for their address. Our login page can also suggest an address from your provider's business name.
Data and trust
Who owns my customer data?
You do. Owners can export their data as CSV files at any time. Final wording is in the Terms and Privacy Policy.
Which features are not ready yet?
Every page marks what is available today and what is coming soon. At the moment, coming soon includes the customer portal, the field-staff app, text messaging, the AI support assistant, and the Rezclock integration.